FURNITURE CARE & MAINTENANCE
Solid Wood Furniture
Dust regularly with a soft, dry cloth.
Wipe spills immediately with a slightly damp cloth to prevent damage.
Avoid placing hot or wet items directly on the surface to prevent damage.
Use furniture polish or oil/wax periodically to maintain the wood’s sheen.
Keep furniture away from direct sunlight to prevent fading.
Oiled Oak Furniture
For regular dusting, use a dry cloth. For cleaning or in case of a spill, use a damp cloth and natural soap. Wipe in the direction of the grain. Do not use soap containing detergent or other chemicals. Dry with a soft, clean cloth to prevent spotting.
Reapply furniture oil as needed to maintain the wood’s finish.
Avoid extreme temperature and humidity changes.
Use coasters or placemats to prevent water stains. Always move objects such as flowerpots, vases, etc. from time to time, and ensure any excess water or dampness is wiped dry immediately to prevent marking the surface.
Natural Teak Furniture
For regular dusting, use a dry cloth. For cleaning or in case of a spill, use a damp cloth and natural soap. Wipe in the direction of the grain. Do not use soap containing detergent or other chemicals. Dry with a soft, clean cloth to prevent spotting.
Apply teak oil periodically to maintain the wood’s natural color.
Protect teak from direct sunlight to prevent graying.
Use coasters or placemats to prevent water stains. Always move objects such as flowerpots, vases, etc. from time to time, and ensure any excess water or dampness is wiped dry immediately to prevent marking the surface.
Reclaimed Wood Furniture
Dust regularly with a soft, dry cloth.
Wipe with a slightly damp cloth to remove dirt and spills.
Do not use oil on wood surface as discolouration may occur.
Avoid extreme temperature and humidity changes.
Use coasters or placemats to protect the surface from heat and moisture.
Upholstered Furniture
Regularly vacuum upholstered surfaces to remove dust and debris.
Rotate cushions to ensure even wear and maintain the shape.
Attend to spills promptly with a clean, damp cloth to prevent stains.
Refer to the fabric’s content and cleaning code, and manufacturer’s instructions before cleaning or spot treatment.
Always test in an inconspicuous area first before using any soap product.
For thorough cleaning, we recommend professional dry cleaning or a professional in-home upholstery cleaning service.
Protect your furniture from direct sunlight, as this may cause the fabric to fade unevenly over time.
Leather Furniture
Wipe leather surfaces with a soft, damp cloth to remove dust regularly.
Use a mild, leather-specific cleaner to maintain the material’s natural oils.
Keep leather furniture away from direct sunlight and heat sources to prevent drying and cracking.
Use a conditioner periodically to nourish and protect the leather.
Attend to spills immediately and avoid harsh chemicals or abrasive cleaners.
In case of a stain, use a clean, slightly damp white cloth, blotting from the outer edge to the centre of the stain. Do not use any chemicals or products not designed for leather.
Rugs
Vacuum regularly to prevent the buildup of dirt and debris.
Rotate rugs to promote even wear and exposure to sunlight.
Attend to spills promptly with a clean, damp cloth.
Use rug pads to prevent slipping and provide extra cushioning.
For deep cleaning, follow the manufacturer’s recommendations or seek professional services.
Wool Rugs
For knotted, high-pile rugs, shedding may occur. This is not considered a defect. Over the first few months, shedding will gradually diminish with routine vacuuming. Pile carpets may continue to shed to a smaller degree for the duration of their life.
Routine vacuuming is recommended to preserve the rug’s condition. Use longer strokes to avoid too much back-and-forth motion. Be mindful of edges and corners, as these are weaker links and prone to wear faster due to improper use of the vacuum.
Marble Furniture
For regular dusting, use a dry cloth. For cleaning or in case of a spill, use a damp cloth and natural soap.
Do not use soap containing detergent or other chemicals. Dry with a soft, clean cloth to prevent spotting.
In the case of any unexpected dried spills or marks, we recommend using a high quality cleaner specified for natural stone surfaces. For stubborn stains and traces, we recommend lightly rubbing with fine steel wool in a circular motion.
Use coasters to protect the marble from heat and moisture.
Seal marble periodically to maintain its shine and protect against stains.
Always refer to the specific care instructions provided by the furniture manufacturer or connect with our customer care team for the best results.
WARRANTY
GUS* MODERN WARRANTY
Upholstered Sofa, Sectional Frame and Springs - Limited 10 Year Warranty
Upholstered Bed Frame, Ottomans, Accent Chairs and Mechanism or Components - Limited 1 Year Warranty
All Gus* upholstery is warranted against defects in material and workmanship. The warranty applies to standard household use and is warranted under normal care and maintenance from the date of purchase. Upon determination of warranty defect, Gus Design Group Inc. reserves the right to replace or repair the product at its sole discretion. The decision will be based on the product itself, the level of damage, and the feasibility of a proper repair.
Cushions and Foam
Limited 1 Year Warranty During the first few months, the foam padding of your upholstered piece will become softer. This process is normal, and it should be expected that there will be a slight softening effect as the polyurethane adjusts to regular use. This is not to be confused with a loss of foam resiliency.
Fabric and Vinyl
Limited 1 Year Warranty Leather Covering Limited 2 Year Warranty For the care and maintenance of our Gus* fabrics and leather please refer to the details outlined in the Care and Maintenance Guide. This warranty does not cover damage due to improper cleaning and care of upholstery coverings or the use or misuse of any recommended cleaning methods.
Case goods/Accent Tables/Dining Products/Lighting
Limited 1 Year Warranty All Gus* Case Goods, Accent Tables, Dining Tables and Lighting are warranted against defects in material and workmanship. The warranty applies to standard household use and is warranted under normal care and maintenance from the date of purchase. Upon determination of warranty defect, Gus Design Group reserves the right to replace or repair the product at its sole discretion. The decision will be based on the product itself, the level of damage, and the feasibility of a proper repair.
ETHNICRAFT WARRANTY
Ethnicraft warrants all products with a two-year protection in which we deem products to be produced free of manufactured defects. Natural characteristics such as wood grain structure, color, tone variations and shading should not be considered defective but the normal expectation of fine solid wood. Care and maintenance is required in order to keep the furniture in good standing. Remove spills and never clean using ammonia-based solutions.
Ethnicraft has the right to repair, replace, exchange, or refund defective merchandise all or in part. Any issues need to be addressed with the original place of purchase along with a copy of the original receipt and detailed description with pictures describing the issue.
FULLHOUSE WARRANTY
The FULLHOUSE Modern (FULLHOUSE) warranty is a limited warranty in that it covers the original purchaser only. If your furniture is still under warranty, FULLHOUSE will repair or replace, at its discretion, any piece of furniture that is defective in material or workmanship. To exercise your rights under the limited warranty, the original purchaser must submit the original sales receipt.
FULLHOUSE reserves the right to arrange local repair, and the cost of packing and shipping to and from the store is not covered by this warranty unless expressly arranged by FULLHOUSE. If you notice a manufacturing defect, it is important for you to notify FULLHOUSE within 14 days of original receipt or noticing the defect. Photographs are required for submitting warranty claims.
Case Good Furniture
Wood products are warranted to be free of defects in materials and workmanship for a period of one (1) ye·ar from the date of delivery. Wood is a natural material and as such it breathes and responds to changes in humidity and temperature. Additionally, wood will vary in shade, texture and markings; these variations are a normal feature of an organic product.
Upholstered Furniture
Frames and Springs, when subjected to normal use under normal conditions, are warranted for a period of one year, as long as the upholstered product is covered in its original covering.
Leather coverings are warranted against tearing, splitting and seam slippage for one year from the date of delivery. This warranty does not include coverage for natural characteristics such as wrinkling, natural markings from injuries to the animal, or variations in grain or color.
The coverings warranty does not cover fading or stains from spills such as acids, solvents, dyes, ink, paint, cleaning products, other corrosive chemicals or bodily fluids. We caution the consumer against improper cleaning, abuse, neglect, treating of coverings with chemical products, and exposure of coverings to sunlight, bright light or extreme heat, since each can cause damage to the covering and void this warranty. Fabric damage or failure due to chemical treatment other than by the fabric manufacturer or improper cleaning is also excluded from this warranty.
Please note: dye lots may vary and this is characteristic of certain fabrics. Warranty does not apply to dye lot variance, and exact match of shade on fabric repairs cannot be assured.
FULLHOUSE offers a limited one year warranty on seat cushions against defects and loss of resiliency. The loss of resiliency should not, however, be confused with a slight softening and flattening of the fibers and foam that will occur as a result of normal use and aging. Cushions and filling material will begin to soften and conform to the shape of the user and these qualities should not be considered manufacturing defects.
LIMITATIONS AND EXCLUSIONS
While FULLHOUSE believes our warranty terms are consistent with the superior quality of our products, there are some limits to it. The following will limit or exclude coverage under this warranty.
Disclaimer of Implied Warranties
FULLHOUSE makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. By "implied warranties", FULLHOUSE means warranties that the law sometimes implies to have been given by the seller even though they are not set out in writing.
Residential Use
This warranty applies only when the FULLHOUSE furniture is purchased for normal indoor residential use and not for resale or commercial use.
Improper Care and Use
FULLHOUSE furniture requires routine maintenance. Please take care to treat your FULLHOUSE furniture like the fine product it is. Proper care and use are essential to preserving your rights under this warranty. FULLHOUSE will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty is void if your FULLHOUSE product is damaged by the use of detergents, abrasives, or other harsh cleaning agents.
Accidents, Abuse and Normal Wear and Tear
This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents, including burns, cuts, scratches, tears, scuffs, watermarks, indentations, or pet damage.
Product Modification
Any product modification made by retailer, consumer, or other parties not authorized by FULLHOUSE will void this warranty.
Floor Samples, Vintage pieces or Products purchased "AS IS"
This warranty does not cover floor samples, vintage pieces, or products designated "AS IS" at the time of purchase.
Differences From Floor Samples or Literature
Because of craftsmanship or use of natural materials in FULLHOUSE furniture, minor variations can occur from piece to piece. Therefore, this warranty does not cover such minor variations, or differences between floor samples or printed illustrations and your furniture.
Consequential or Incidental Damages
FULLHOUSE will not be liable for consequential or incidental damages. By this FULLHOUSE means any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture.