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Returns + Sales Policies


A full refund will be issued for regular priced items returned in their original condition within 48 hours. Regular priced items can also be exchanged or refunded for store credit within 7 days, with a 15% processing fee deducted. Please note that for delivered items, an additional delivery fee will be charged for the pickup of returned items.

We can only accept items that are in their original packaging and in like-new condition. This means that products with scratches, stains, damages, or modifications cannot be returned. Once we receive the returned product(s) in the same condition that it was purchased at our showroom, our sales team will issue your refund or credit.

Sale items and special orders are final sale.

Items can be taken on a 24-hour 'on approval' basis, secured with a pre-authorized credit card. After this period, payment will be processed, and our regular return policies will apply.

Vintage and floor model items are sold in 'as is' condition.

Local delivery and shipping fees are non-refundable.

For over-sized items, please measure doorways, hallways, and elevators to ensure your furniture will fit. A 15% restocking fee will apply to in-stock furniture that does not fit through doorways or tight spaces. Special orders cannot be returned, and delivery fees are non-refundable.

Please inspect your order upon receipt and contact us within 24 hours if the item is defective or damaged, so we can assess the issue and provide the best solution. We aim for all products to arrive in perfect condition. In the unlikely event of an issue, please email with images, a description of the problem, and your order number. Our customer care associate will promptly respond and address the issue.


A 'special order' is any item not already in stock and must be ordered from the manufacturer to fulfill a customer order. Custom and special orders are final sale. We do not accept any returns or exchanges on custom or special order furniture.

Most special orders arrive at our warehouse within 4 to 6 weeks or less. If your item is out-of-stock with the manufacturer, our team will contact you with an updated lead time. Custom furniture typically requires 8-10 weeks for production, plus transportation time of three weeks.

Production and delivery lead times are estimates only. While we do our best to adhere to these estimates, shipping lead times may change due to manufacturing delays, weather, holidays, etc. We appreciate your patience and understanding as we strive to provide information as soon as it becomes available from our manufacturers.

Once a custom order is submitted, there are no guarantees that future modifications can be made. Charges may apply for any approved production modifications. Once a custom order enters production, it cannot be cancelled, and the balance paid cannot be refunded.

For special and custom orders, once the furniture arrives at our warehouse, it will undergo a quality inspection before delivery setup, which typically takes 1 - 3 business days.


We make every effort to represent our products by providing accurate information and product photos. The photographs of our products and finishes are representations of the actual designs. Due to variances in lighting, browser and display settings, photographs can only approximate what the products will look like in real life. The best way to experience our furniture is to visit our showroom and view them in person to see and feel fabric and finish options.

Materials such as wood and stone are products of nature. Variations in texture, color, veining, and pattern is expected. These differences and disparities are part of what makes the product beautiful and are not considered as flaws.


At FULLHOUSE, we offer up to 14 days of complimentary storage on all purchases. After this period, further storage may be possible, but storage fees will apply on a per-day basis at the cost to the customer.


We offer pick-up from our warehouse during regular business hours, Monday through Saturday from 10 am to 5:30 pm. We recommend bringing a larger vehicle and measuring to ensure your item is going to fit. If you need help loading your vehicle, please call us ahead of time to ensure assistance is available. FULLHOUSE is not responsible for any loss, shipping damage, cost, or expense once our warehouse transfers possession of the item to the customer or the customer’s appointed party.