Please contact us within 48 hours of placing your order should you need to cancel or modify it. If the order has already been shipped from our warehouse or the manufacturer, we are unable to cancel or make changes, even if you have not yet received it.

Custom & Special Orders cannot be modified or canceled after 48 hours of placing your order. A 'special order' is any item not already in stock and must be ordered from the manufacturer to fulfill a customer order.

Please know that we aim to get your items delivered to you as soon as possible, but due to circumstances outside of our control we are not able to accept returns or cancellations for delayed shipments. Thank you for your understanding and patience. 

A 'special order' is any item not already in stock and must be ordered from the manufacturer to fulfill a customer order. Custom and special orders are final sale. We do not accept any returns or exchanges on custom or special order furniture.

Once a custom order is submitted, there are no guarantees that future modifications can be made. Charges may apply for any approved production modifications after 48 hours of time of order. Once a custom order enters production, it cannot be cancelled, and the balance paid cannot be refunded.

Most special orders arrive at our warehouse within 4 to 6 weeks or less. If your item is out-of-stock with the manufacturer, our team will contact you with an updated lead time. Custom furniture typically requires 8 to10 weeks for production, plus transportation time of 3 to 4 weeks.

Production and delivery lead times are estimates only. While we do our best to adhere to these estimates, shipping lead times may change due to manufacturing delays, weather, holidays, etc. We appreciate your patience and understanding as we strive to provide information as soon as it becomes available from our manufacturers.

For special and custom orders, once the furniture arrives at our warehouse, it will undergo a quality inspection before delivery setup, which typically takes 1 - 3 business days.

We make every effort to represent our products by providing accurate information and product photos. The photographs of our products and finishes are representations of the actual designs. Due to variances in lighting, computer browser and display settings, photographs can only approximate what the products will look like in reality. The best way to experience our furniture is to visit our showroom and view them in-person to see and feel fabric, finish and material options.

Materials such as wood and stone are products of nature. Variations in texture, color, veining, and pattern is expected. These differences and disparities are part of what makes the product beautiful and are not considered as flaws.

Please inspect your order upon receipt and contact us within 24 hours if the item is defective or damaged, so we can assess the issue and provide the best solution. We aim for all products to arrive in excellent condition. In the unlikely event of an issue, please email orders@fullhousemodern.com with images, a description of the problem, and your order number. Our customer care associate will promptly respond and address the issue.

Please note that damage claims must be submitted to the manufacturer or shipping carrier within three days of delivery, so be sure to inspect your item and let us know if you see any damage right away. If you are shipping to a receiving warehouse, please ensure they follow the same guidelines. Items may be replaced or repaired at FULLHOUSE’S discretion.

For a large item with damaged packaging please inspect it thoroughly and report to the delivery driver any damages (tear, dents, etc.) to the box or packaging, take several photos and ensure the driver records damages prior to signing for the delivery. If you do not make note of visible damage on the package, we cannot be responsible for product damage and may not be able to complete a replacement.

Please be aware that resolutions can take 1 to 2 weeks, and we kindly ask that all original packaging material be kept until notified.

At FULLHOUSE, we offer up to 14 days of complimentary storage on all purchases. After this period, further storage may be possible, but storage fees will apply on a per-item, per-day basis at the cost to the customer.

We offer pick-up from our warehouse during regular business hours, Monday through Saturday from 10 am to 5:30 pm. Our warehouse is located at 1545 West 4th Ave, with parking at the rear of the building. We recommend bringing a larger vehicle and measuring to ensure your item is going to fit. If you need help loading your vehicle, please call us ahead of time to ensure assistance is available. FULLHOUSE is not responsible for any loss, shipping damage, cost, or expense once our warehouse transfers possession of the item to the customer or the customer’s appointed party.