SHIPPING + DELIVERY
We provide several levels of delivery service depending on the size, weight and nature of the item(s) purchased.
FULLHOUSE WHITE GLOVE DELIVERY SERVICE - LOWER MAINLAND ONLY
Our premier delivery team provides a White Glove Service for furniture to your home to the room of your choice. Highly experienced and knowledgeable about the furniture they are delivering, they will handle your pieces with care and attention.They’ll arrive during a dedicated, confirmed delivery window, unwrap each piece, and examine the product with you to ensure your satisfaction. Once the item has been placed in your home, the team will remove the packaging materials so you can enjoy your new furniture right away.
Our White Glove Service starts at $100 with the final price depending on the distance from our showroom and the scope of work. White Glove Service fees are not determined by the number of pieces, so load up. Bed assembly is available for an extra charge.
To find out the cost for a specific order to your delivery address, please contact us for a quote.
On delivery day, our team will contact you to confirm your appointment.Be sure to carefully measure your door frames and hallways to determine the best path for your new piece. If we are unable to get your furniture into your home, you will be responsible for the non-refundable delivery fee.
Items such as accent tables, décor, pillows, and lighting, are sent via FedEx across Canada. These will be delivered as soon as possible, and the courier will not call ahead to schedule delivery. FedEx deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it.
COMPLIMENTARY STORAGE – STORAGE FEE
Once an in-stock item is purchased, we can store the piece for up to two weeks at no-charge. After which storage fees will apply at $5 per day, per piece. In-stock items are typically delivered within two weeks of purchase.
GROUND SHIPPING – CANADA
We can ship your furniture across Canada. Our Standard Canada Shipping is the most economical shipping options and is based on a flat fee to the majority of Canadian cities. Additional surcharges may apply to rural or remote locations. Transit times may vary, as we look to bring you the most affordable rate and reliable service.
GROUND SHIPPING – INTERNATIONAL
We will arrange shipping across the continental United States. Contact us for a quote.